Hardwiring Bedside Shift Report

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Abstract

OBJECTIVE

The purpose of this project was to increase nurse compliance with bedside report and increase patient satisfaction scores.

BACKGROUND

Bedside report is an evidence-based practice used to increase patient involvement in their care and improve patient satisfaction. A change management strategy and standardized approach to bedside report can help increase nurse compliance with the process.

METHODS

This study used a quasi-experimental, between-group, preimplementation and postimplementation comparison of patient satisfaction scores from returned surveys on 2 units in a 149-bed community hospital. We also compared nurse compliance with bedside report preimplementation and postimplementation.

RESULTS

Five months after using a change management strategy to “hardwire” (ingrain systems and tools) bedside report, nurse compliance with bedside report and patient satisfaction scores improved in both intervention units.

CONCLUSIONS

A change management strategy and standardized approach to bedside report helped increase nurse compliance with the process, leading to improved patient satisfaction.

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