Emotional intelligence: Five pieces to the puzzle

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Excerpt

EMOTIONAL INTELLIGENCE is particularly significant to the nursing profession because of the nature and complexities of the job. Nurses must be able to manage their emotions when dealing with both coworkers and patients.
Emotional intelligence is the capacity to identify, comprehend, and manage one's own emotions and those of others, to the precise level suited to the given situation, thus enhancing relationships.1 Nurses work with patients dealing with difficult situations due to their illnesses, which makes emotional intelligence even more important. One study shows that emotional intelligence scores correlate with nurses' physical and emotional well-being.2 Other literature also correlates emotional intelligence positively with important workforce outcomes such as nursing performance, quality care, patient safety, interprofessional communication and collaboration, caring behavior, compassionate care, and leadership.
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