Are You SURE You Want to Send That? A Model for Email Professionalism in Medical Education

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Abstract

Email is an essential method of communication within academic medical environments and elsewhere. There is a growing body of literature that focuses on provider-to-patient communication in addition to studies examining the intersection of social networking and professionalism. Relatively little research exists, however, regarding the components of professional email interactions or “best practices” for electronic correspondence among colleagues, faculty, and trainees. After reviewing the existing literature, the authors created a practical approach for skillful email construction; the SURE model proposes a simplified framework that teaching institutions can use to improve interdisciplinary interactions and enhance email professionalism.

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