Understanding and learning from organisational failure
Learning from tragedies: clinical lessons from the Climbié report
The future for primary care: increased choice for patients
Quality indicators for mental health in primary care: how far have we got?
A call for internet pharmacies to comply with quality standards
Clinicians’ and patients’ roles in patient involvement
Surfing, self-medicating and safety: buying non-prescription and complementary medicines via the internet
Shared decision making: developing the OPTION scale for measuring patient involvement
Quality indicators for primary care mental health services
Clinical practice guidelines in dentistry: opinions of dental practitioners on their contribution to the quality of dental care
The culture of safety: results of an organization-wide survey in 15 California hospitals
Human factors engineering design demonstrations can enlighten your RCA team
Using routine comparative data to assess the quality of health care: understanding and avoiding common pitfalls
Accreditation of general practices: challenges and lessons
Quality or financing: what drives design of the health care system?
A look into the nature and causes of human errors in the intensive care unit *
THE ROLE OF HUMAN FACTORS IN THE INTENSIVE CARE UNIT
Improving the detection and management of depression in primary care
Towards a more responsive health system?
Glue ear surgery
Using Research in Primary Care — A Work Book for Health Professionals
Health Services Research: Avoiding the Pitfalls
Action points