P039 User experience of online booking tool for larc appointments


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Abstract

IntroductionTimely access to contraceptive counselling and increased use of LARCs is recognised as the key to avoid unintended pregnancy. In line with national SRH strategy, we aimed to improve access to LARC by supporting women to make informed choices and reducing barriers. The Sexual Health hub includes access to sexual health, well-being and contraception information, with positive promotion of LARCs, in one accessible site. Delivering pre-LARC counselling through online videos enables women to attend for a single focussed LARC fitting appointment.MethodsWe recorded a number of metrics to assess uptake and impact on service provision and surveyed users to assess acceptability.ResultsIn the first 5 months we saw:151% increase in visits to LARC self-help content and use of pre-consultation videos11% of available bookable appointments made online, the majority out of hours10% reduction in call volumes to servicesImproved patient experience and choice as evidenced through user surveyVery easy or easy to book an appointment online: 84%.Very easy or easy to find information and advice online: 92%Very likely or likely to recommend to a friend: 96%Very likely or likely to use the website again: 95%Positive free text commentsDiscussionOur experience to date shows this approach is well received by patients who appreciate the flexibility it offers in their busy lives. It has also delivered efficiencies in administrative time, releasing staff for other tasks. We are monitoring the impact on uptake of LARC and anticipate data will further support this approach.

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