P039 User experience of online booking tool for larc appointments

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Abstract

Introduction

Timely access to contraceptive counselling and increased use of LARCs is recognised as the key to avoid unintended pregnancy. In line with national SRH strategy, we aimed to improve access to LARC by supporting women to make informed choices and reducing barriers. The Sexual Health hub includes access to sexual health, well-being and contraception information, with positive promotion of LARCs, in one accessible site. Delivering pre-LARC counselling through online videos enables women to attend for a single focussed LARC fitting appointment.

Methods

We recorded a number of metrics to assess uptake and impact on service provision and surveyed users to assess acceptability.

Results

In the first 5 months we saw:

Results

151% increase in visits to LARC self-help content and use of pre-consultation videos

Results

11% of available bookable appointments made online, the majority out of hours

Results

10% reduction in call volumes to services

Results

Improved patient experience and choice as evidenced through user survey

Discussion

Our experience to date shows this approach is well received by patients who appreciate the flexibility it offers in their busy lives. It has also delivered efficiencies in administrative time, releasing staff for other tasks. We are monitoring the impact on uptake of LARC and anticipate data will further support this approach.

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