P224 Agile, design led approach to online service development

    loading  Checking for direct PDF access through Ovid


IntroductionSexual health services lead innovative thinking in the NHS with integrated service provision, online access and testing in non-traditional venues. Agile design-led thinking creates services that are intuitive, easy to use and valued by users (both staff and patients). It offers an alternative to pre-specifying a whole system (waterfall approach) frequently associated with unpredicted problems, identified late and requiring costly fixes.MethodsSH:24 uses an agile, design-led approach to service development delivering value by: Focusing on user need (understanding and empathising rather than assuming); Reducing cost (failing quickly, cheaply); Reducing risk (avoiding unnecessary, costly development); Creating tangible, visual, measurable outputs early (promoting understanding, collaboration and buy-in). Our agile, design-led approach included extensive user involvement; building the minimum from cycles of build, test, learn; responding to feedback, continuously improving and optimising.ResultsThis presentation will provide three examples describing the contribution of agile to development of:1. Self-sampling kit instructions which delivered 76–84% return rate2. User friendly information pages on contraception – 2000 hits daily3. Online chlamydia treatment – 95% uptakeWe will demonstrate the added value of design and agile for these examples.DiscussionAn agile design led approach is championed by Government Digital Services - it involves re-framing issues as opportunities and rapidly iterating thinking by building and testing user centred prototypes - this approach minimises cost and risk while improving user experience - an approach that could add value in NHS services.

    loading  Loading Related Articles