From the editor
The role of business process reengineering in health care
Reengineering and improving the information-intensive work of patient tracking for inpatients and outpatients
Success factors for automated systems in the clinical environment
Streamlining birth certificate processing with technology
Reengineering along departmental product flowlines
Advances in documentation
Development of an interinstitutional resident record completion policy
Making better use of health care information
Computer tools for health information management at a substance abuse treatment agency
The Whole Internet
An Invented Life
Process Innovation