From the Editors
Implementation of Outcomes Measurement in Performance Improvement Efforts
Descriptive and Graphical Strategies for Assessing Change
Reengineering Communication at the University of Mississippi Medical Center
Employee Satisfaction as It Relates to Customer Service
Employee Empowerment through Team Building and Use of Process Control Methods
Creative Employee Scheduling in the Health Information Management Department
Clinical Applications of Computer-Based Health Information
Theoretical Foundations of TQM and CQI
Implications of New Organizational Relationships and Fiscal Incentives on Health Information Managers