Don't answer the phone until it has rung three times…

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Abstract

We all had ‘play telephones’ when we were young, so answering a phone must be second nature – but have we drifted into some bad habits? Answering the phone too quickly is one of them. This article stresses the importance of the phone to the practice and looks at the sort of things you should have covered in a practice policy on phone handling. It provides practical tips and some thoughts on why you should not answer the phone in less than three rings.

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